MT Week - How to complain effectively

Brits love to complain - but usually only to their family and friends and not the people who can rectify the situation.

I think part of it is down to embarrassment; we don’t want to be seen to be making a fuss so we begrudgingly accept the situation.

But complaining is a good thing to do according to consumer rights and motoring expert Scott Dixon, who founded the website The Complaints Resolver and is the author of How To Complain*: The Consumer Guide to Resolve Complaints and Motoring Disputes.

“You are raising awareness of deficiencies within an organisation’s operations that they may not be aware of and giving them an opportunity to raise their game,” he says. “After all, firms cannot put things right if we do not speak up.”

Here, Dixon explains how you can complain effectively and get results.